FAQ

How long does shipping take?

Delivery takes 5–14 business days depending on your country and city. Shipping is free on all orders.

How can I track my order?

As soon as your order ships, we'll email you a tracking number so you can follow it until it arrives.

What if I don't like my product?

Every order is covered by our 30-day money-back guarantee. Email us with your order number and we'll guide you through the return.

My item arrived damaged. What do I do?

Send us a photo and your order number within 30 days and we'll send a replacement or a full refund.

Which pets can use the grooming hammock?

It's designed for small and medium dogs and cats, with a maximum load of 15 kg (33 lb). Its 8 limb holes fit pets of different sizes.

Which pooper scooper size should I choose?

Size S is best for dogs under 22 kg (50 lb). Size L is best for dogs 22 kg (50 lb) and up.

Is checkout secure?

Yes. All payments are processed through Shopify's encrypted checkout. We never see or store your card details.

How can I contact you?

Email us at petsneeds1234@gmail.com. We reply within 24–48 hours, Monday to Friday.