Shipping & Returns
Shipping
Free shipping on all orders.
- Delivery time: 5–14 business days, depending on your country and city.
- Tracking: you'll receive a tracking number by email as soon as your order ships.
If your order hasn't arrived within the expected time, email us at petsneeds1234@gmail.com and we'll help you right away.
30-Day Money-Back Guarantee
Try it risk-free. If you're not happy with your purchase, you can request a full refund within 30 days of receiving your order, no questions asked.
How to request a return
- Email petsneeds1234@gmail.com with your order number.
- We'll reply with the return instructions.
- Once we receive your return, we'll refund 100% to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
Damaged or defective items
If your item arrives damaged or defective, contact us within 30 days and we'll send a replacement or a full refund.